Category: CRM



See how Teams Phone extensibility for Dynamics 365 Contact Center unifies front and back offices by bringing telephony into the heart of the contact center. It simplifies management, strengthens collaboration, and accelerates innovation—all within a single CCaaS + UCaaS solution. And, according to a recent Forrester Consulting study, those using Teams Phone extensibility with Dynamics 365 Contact Center could see ROI and benefits as high as 345%.Watch now to see CCaaS and UCaaS come together in action. Learn more: https://msft.it/6055s55y1 #MicrosoftTeams #Dynamics365 https://www.youtube.com/watch?v=mTFufDml7Ws



In this video, discover the exciting new features coming to Microsoft 365 Finance agents in 2025 release wave 2. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ #microsoft #copilot #microsoft365copilot https://www.youtube.com/watch?v=7lbGGMvL-GU



In this exclusive AI in Action special series, Microsoft Corporate Vice President of AI Business Solutions Jonathan Hunt and Microsoft Corporate Vice President for Business Applications & Agents Bryan Goode sit down with leading consultancy partners to explore how AI is driving new opportunities for businesses around the world. Together, they unpack the top AI trends in the market, including how these partners are leveraging Microsoft's AI technology to drive innovation and transformation within their own businesses as well as across client engagements. Learn what the top minds in the industry say about where the future of AI is heading. In this episode, Jonathan Hunt talks with Vishal Sarkar, Executive, Global Lead – Solution Areas at Avanade, and Juan Gutierrez Botella, Global Lead, Business Applications at Accenture. Learn how Accenture and Avanade have solidified their position as AI industry leaders through their pioneering work with Microsoft Copilot and generative AI technologies to help companies securely and responsibly reinvent operations, accelerate AI adoption, and unlock new pathways to value. Learn more about Microsoft AI solutions: https://www.microsoft.com/en-us/ai
Learn more about Accenture: https://www.accenture.com/us-en
Learn more about Avanade: https://www.avanade.com/en
Follow Jonathan Hunt on LinkedIn: https://www.linkedin.com/in/jonathan-hunt1/
Follow Vishal Sarkar on LinkedIn: https://www.linkedin.com/in/vishalsarkar/
Follow Juan Gutierrez Botella on LinkedIn: https://www.linkedin.com/in/juan-gutierrez-botella/ #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=LS_upaRkQKU