The Customer Intent and Customer Knowledge Management Agents for Dynamics 365 Customer Service and Dynamics 365 Contact Center help contact centers transform customer experiences across self-service and human-assisted service. • The Customer Intent Agent enables evergreen self-service by continuously discovering new intents from past and current customer conversations across all channels, mapping issues and corresponding resolutions maintained by the agent in a library. • The Customer Knowledge Management Agent ensures knowledge articles are kept perpetually up-to-date by analyzing case notes, transcripts, summaries and other artifacts from human-assisted cases to uncover insights. Learn more: https://msft.it/6054mCMvu #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=qO_VTiooQZ0

The Sales Qualification Agent for Dynamics 365 Sales is an AI agent for sales reps designed to automate the manual and time intensive sales qualification process. It works 24×7 to help the seller prioritize the highest propensity leads based on extensive research and begin communicating with the prospect using a personalized email. Learn more: https://msft.it/6059mCMtc #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=FrpMoPrn38s

The Sales Order Agent in Dynamics 365 Business Central streamlines how a customer places an order, automating routine sales order processing tasks to help sales teams focus more time on customer engagement while ensuring better order accuracy and faster fulfilment. The Agent works alongside EDI and/or e-commerce tools to further simplify sales processes. Learn more: https://msft.it/6050mh4rG #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=6icbmbLc_Og