Category: CRM



This episode is sponsored by HSO. Attendees at Summit NA 2025 can learn more about the solutions they already use, but the event also offers opportunities to expand their knowledge and perspective on investing in business applications. Our guest on this episode, HSO VP of Managed Services Hilary McLaughlin, works with clients after they go live on Microsoft solutions, and she tells us that she encourages Summit attendees to think about the areas they may be overlooking today. Attendees can use their time to learn the latest in data management and integration capabilities, research complementary technology, and get new insights into support and user management scenarios. HSO will have a major presence at Summit NA 2025, including not just a booth but several educational sessions, a solution showcase, and more. They will be showing off their team's breadth and depth, from solutions to data to support and beyond. Hilary tells us more about one of their sessions looking at hidden gems within Power Platform Admin Center and she shares her advice on how to make the most of your next conference experience, from research to session selection. More from HSO: HSO's PPAC session: https://connect.summitna.com/8_0/sessions/session-details.cfm?scheduleid=963 Everything about HSO's presence at Summit NA 2025: https://www.hso.com/event/community-summit-2025-in-orlando#attend-an-hso-speaking-session Session preview: Solving Customer Master Data Challenges at Community Summit NA 2025 – https://msdynamicsworld.com/story/event-preview-solving-customer-master-data-challenges-community-summit-2025 https://www.youtube.com/watch?v=fgGrucuzwhw



In this exclusive AI in Action special series, Microsoft Corporate Vice President of AI Business Solutions, Jonathan Hunt, and Microsoft Corporate Vice President for Business Applications & Agents, Bryan Goode, sit down with leading consultancy partners to explore how AI is driving new opportunities for businesses around the world. Together, they unpack the top AI trends in the market, including how these partners are leveraging Microsoft's AI technology to drive innovation and transformation within their own businesses as well as across client engagements. In this episode, Bryan speaks with Ryan Toenies, EY Americas Microsoft Alliance Leader, and Amanda Easton, EY Global Business Applications Go-To-Market Leader, on the latest trends in AI and how organizations are leveraging Microsoft’s AI capabilities to drive innovation and efficiency. They discuss real-world examples of AI transforming business processes, accelerating development with tools like GitHub Copilot, and the importance of building an AI-ready data foundation. Discover how a human-centered approach and role-specific solutions are shaping the future of work and learn about practical strategies to overcome common challenges on the AI journey. Learn more about Microsoft AI solutions: https://msft.it/6055sqNuP Learn more about EY: https://msft.it/6056sqNuu Follow Bryan Goode on LinkedIn: https://msft.it/6057sqNuR Follow Amanda Easton on LinkedIn: https://msft.it/6058sqNur Follow Ryan Toenies on LinkedIn: https://msft.it/6059sqNuT #AIinAction #EY #MicrosoftAI #BusinessTransformation #AIforBusiness #DigitalTransformation https://www.youtube.com/watch?v=mwFb1kX_aew



On this quick episode we are looking ahead to Community Summit NA 2025 to learn more about how and why to connect with the team at Flywire, the sponsor of this episode. Flywire's Caroline Broms tells us about the team's plans at the event (you can find them at booth 2332), where attendees can learn the latest about Invoiced by Flywire for AR automation and how it aligns with both Dynamics 365 and the company's well-known international payments expertise. The team will also be ready to discuss digital transformation from the perspective of AR automation, with a focus on integration challenges, compliance, customer success stories, and performance metrics. Finally, Caroline offers a few tips on how to get the most out of Summit as an attendee from both a product and community perspective. More from Flywire: Learn more about Invoiced by Flywire: https://www.invoiced.com/accounts-receivable-software-msdw Learn more about Flywire at Summit: https://connect.summitna.com/8_0/exhibitor/exhibitor-details.cfm?exhid=460 https://www.youtube.com/watch?v=yDzQAy-5fnI