This demo highlights how Copilot in Dynamics 365 Customer Service uses generative AI to revolutionize agent productivity and customer experience across different engagement channels. It uses two examples to showcase how copilot empowers agents to leverage company knowledge sources and quickly generate optimized responses in a single click. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #MicrosoftDynamics365 YouTube for the music permissions: AU7ARYACTN7PHYWX https://www.youtube.com/watch?v=Uv7hK6o4mXo

This demo highlights how Copilot in Viva Sales uses generative AI to revolutionize how sellers work. It showcases how to automatically create a customer-facing e-mail summarizing the key takeaways of a Teams meeting, including actions and next steps, and the ability to auto-generate content suggestions for use within customer email replies including a reply to an inquiry or a request for proposal. Learn more: https://www.microsoft.com/en-us/microsoft-viva/sales #Microsoft #MicrosoftDynamics365 YouTube for the music permissions: AU7ARYACTN7PHYWX https://www.youtube.com/watch?v=PAKYggQAlnc

New Copilot capabilities in Microsoft Supply Chain Center help predict and act on disruptions. With AI-powered insights and contextual email generation, supply chain planners can save time and drive supplier collaboration with ease. Learn more: https://aka.ms/AIwaitlist #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=pJ7F69rLS-c