Category: CRM



Microsoft Power Platform enables users and organizations to analyze, act on, and automate the data to digitally transform their businesses. In this session, we will cover some of the amazing enhancements across Power Platform applications including how Power Apps is focusing on reducing risk for organizations with advanced governance capabilities, how Power Automate is releasing new capabilities to simplify creating new flows by describing them in natural language, how Power Virtual Agents is offering a new unified authoring canvas that is Microsoft’s single conversational AI studio for all bot-building needs and how Power Pages continue to invest in bringing more out-of-the-box capabilities to support both low-code and no-code development as well as professional developers. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=aoSxJDYXXlQ



Supply chain has the power to truly differentiate your business. In this session we will cover the incredible enhancements we’ve made in our core Supply Chain Management solution and the Microsoft Supply Chain Center that make that possible. This includes how we’re helping your warehouse employees get products to your customer faster than ever using our new Asset Management Power App and Warehouse Management iOS App, and how the inclusion of Intelligent Order Management in the Microsoft Supply Chain Center unlocks a new level of reliability in your supply chain. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=UuTCWpKQ2c0



This episode is sponsored by Bluefort. Unlike a one-time order, a subscription-based sale brings with it a range of new opportunities, challenges, and complexities. Working with a customer over multiple interactions can lead to additional orders, up-sell and cross-sell opportunities, upgrades, and downgrades, and new pricing models. Evolving a subscription model can also lead to new demands on sales, support, and service teams. Our guest, Bjorn Kuijt, VP of product management at Bluefort, discusses his work with Dynamics 365 F&O customers and partners to support subscription-based sales models by building on Microsoft's core ERP and CRM solutions to offer new capabilities related to the order-to-cash process, payment automation, and commerce, and beyond. Bjorn shares his outlook on Microsoft's product roadmap for D365, as well as how key partnerships in the channel are strengthening Bluefort's offerings. Show Notes: 2:30 – Differentiating subscription management vs other types of more conventional order management 5:15 – How Dynamics 365 customers describe their experiences with these challenges and how they want to address them 7:45 – Recommendations on identifying and prioritizing the challenges around subscriptions 10:30 – The challenge of matching customers with the right subscription offers 13:45 – The Dynamics 365 roadmap and Bjorn's outlook on F&O capabilities for subscription, AI, and more 16:30 – Signs of improved alignment in Microsoft product teams, both in data and user experience 18:30 – The partner opportunity to deliver subscription-based solutions If you'd like to learn more about leveraging D365 F&O to accelerate your subscription revenue, tune in to the upcoming webcast where Bjorn talks to Rick McCutcheon in more depth about the topic, including the latest capabilities of Bluefort LISA. https://www.youtube.com/watch?v=PuLg9hDHJSk