This episode is sponsored by commercebuild. Early generations of e-commerce may have suited the needs and expectations of consumers, but they often fell short of the needs of B2B organizations. One of the key challenges in B2B, say our guests, Jay Newman and Megan Mann of commercebuild, is the alignment between critical business systems like ERP with the e-commerce experience that customers have come to expect based on their years of B2C online shopping. But as workers with buying authority trend younger and bring distinct e-commerce sensibilities to their organizations, B2B sellers must be prepared to account for some of the most challenging requirements in areas like personalization, inventory availability, order management, mobility, and self-service. Jay and Megan share recommendations based on some of the emerging scenarios their customers are already supporting and they offer advice on how Dynamics 365 Business Central customers can plan for a successful e-commerce project. Show Notes: 2:30 – The impact of B2B e-commerce trends in the context of ERP-centric businesses 6:00 – Common reasons companies had unsuccessful e-commerce investments in the past 8:30 – Trends in how younger workers are changing B2B e-commerce priorities 11:00 – B2C trends that are taking hold in B2B today 15:00 – e-Commerce use cases that are emerging in the market (and why they should treat Amazon with caution) 18:30 – Advice for D365 customers when running an e-commerce project Resources from commercebuild: Why eCommerce is Important for Microsoft Dynamics 365 Business Central eCommerce Success Schedule A Call To Receive A Personalize ROI Calculation for eCommerce and Customer Portals https://www.youtube.com/watch?v=AT-Ifd0KlcY

Healthcare leaders and organizations frequently struggle to turn data into action. Executive orders and legislation putting an increase on price transparency for consumers burdens healthcare organizations to fully understand and manage the cost of services they provide. Although profitability is an undervalued tone in the modern healthcare ecosystem, it is imperative for health systems to remain financially healthy to deliver quality care to underserved communities, and healthcare companies can increase service offerings for the growing populations they serve. In this webinar, attendees learn how Oracle Cloud technology provides a robust user-friendly solution for true cost-of-care analytics that – unlike other solutions – is easily scaled and adapted to support the ever-changing landscape of healthcare. Watch to see how your organization can access actionable analytics using Oracle Cloud. https://www.youtube.com/watch?v=S3xJ2TAKQmA

This episode is sponsored by Cavallo. Microsoft has provided a wealth of Dynamics 365 Business Central product and channel guidance in 2023 that is sure to impact strategic planning across the ecosystem. Our guests on this episode, Matt Abbott and Bob McAdam of Cavallo, share their views on what the future holds for customers, VARs, and ISVs. Coming out of Directions North America 2023, they discuss their unique perspective on going to market with advanced capabilities that augment Business Central. In a specialized area like advanced workflow capabilities for order management, Cavallo must stay aligned with Microsoft's process automation capabilities, they say, while continuing to differentiate their advanced out of the box offering. Bob and Matt also offer a preview of their team's conference plans for the near future. Show Notes: 2:30 – Our guests' impressions of the Dynamics SMB channel after Directions North America 2023 7:00 – Is Microsoft encouraging Business Central customers toware ISV solutions and away from customization? 10:45 – How VARs are transitioning to embrace ISV solutions 14:30 – The importance of building successful partnerships between ISVs and VARs 16:00 – Thoughts on the Business Central team's AI roadmap 20:30 – Digital commerce opportunities around Business Central today 24:30 – The importance of workflow automation tailored to an industry 29:30 – Update on Cavallo's community activities: DynamicsCon Live, Innovia's customer event, and more For more information or to see a demo of Cavallo, reach out to Matt Abbott: matt.abbott@cavallo.com. https://www.youtube.com/watch?v=pkRXU78x7Ds